ControlDesk is a software product previously offered by FrontRange Solutions (now Ivanti) that provides IT service management (ITSM) capabilities. It is designed to help organizations manage and automate IT processes, including incident management, problem management, change management, service request fulfillment, and asset management. ControlDesk aimed to improve IT service delivery, enhance user satisfaction, and reduce IT costs by streamlining IT operations and providing a centralized platform for managing IT services.
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