Clarabridge, now part of Verint, was a customer experience management (CEM) platform that analyzes structured and unstructured data from various sources (like surveys, social media, reviews, and contact center interactions) to provide actionable insights. It's commonly used by businesses to understand customer sentiment, identify pain points, improve products and services, and enhance the overall customer experience. It uses natural language processing (NLP) and machine learning to analyze text and derive meaning.
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