Cisco ICM
**Cisco ICM**
What is Cisco ICM?
Cisco ICM (Intelligent Contact Management) is a call routing and contact center automation solution. It intelligently routes inbound customer contacts (calls, emails, chats, etc.) to the most appropriate agent based on factors like agent skills, availability, and business rules. It's commonly used in large contact centers to improve efficiency, reduce wait times, and enhance the customer experience by ensuring customers are connected to the right resource quickly.
What other technologies are related to Cisco ICM?
Cisco ICM Complementary Technologies
Which job functions commonly mention Cisco ICM?
Which organizations are mentioning Cisco ICM?
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