Cherwell Insights

What is Cherwell?

Cherwell Service Management (CSM) is an IT service management (ITSM) platform that provides a range of capabilities, including incident management, problem management, change management, service request management, and IT asset management. It is commonly used by organizations to streamline their IT operations, improve service delivery, and enhance customer satisfaction. Cherwell is known for its codeless configuration, allowing organizations to tailor the system to their specific needs without extensive programming.

Find organizations using Cherwell on Sumble →

What other technologies are related to Cherwell?

Cherwell Competitor Technologies

Remedy

Remedy is a competing ITSM platform, offering similar functionalities for incident, problem, change, and asset management.

mentioned alongside Cherwell in 2% (438) of relevant job posts

BMC Remedy

BMC Remedy is a competing ITSM platform, offering similar functionalities for incident, problem, change, and asset management.

mentioned alongside Cherwell in 3% (210) of relevant job posts

HPSM

HPSM (HP Service Manager, now Micro Focus Service Management Automation X) is a competing ITSM platform.

mentioned alongside Cherwell in 8% (85) of relevant job posts

ServiceNow

ServiceNow is a major competitor in the ITSM space, providing a comprehensive suite of IT service management and workflow automation tools.

mentioned alongside Cherwell in 0% (1.5k) of relevant job posts

HEAT

HEAT Service Management (now Ivanti Service Manager) is a competing ITSM solution.

mentioned alongside Cherwell in 5% (69) of relevant job posts

Ivanti

Ivanti offers a range of IT service management solutions that compete with Cherwell.

mentioned alongside Cherwell in 2% (99) of relevant job posts

Jira

Jira Service Management is a competing ITSM platform.

mentioned alongside Cherwell in 0% (431) of relevant job posts

Zendesk

Zendesk offers a service desk solution which provides overlapping ITSM functionality, making it a competitor.

mentioned alongside Cherwell in 0% (100) of relevant job posts

Cherwell Complementary Technologies

Bomgar

Bomgar (now BeyondTrust) provides remote support capabilities that can integrate with Cherwell to enhance service desk functionality.

mentioned alongside Cherwell in 2% (62) of relevant job posts

LogicMonitor

LogicMonitor is an infrastructure monitoring platform that can be integrated with Cherwell to provide alerts and insights into IT infrastructure issues, aiding in incident management.

mentioned alongside Cherwell in 1% (68) of relevant job posts

IBM Netcool

IBM Netcool is a network management tool that can be integrated with Cherwell to provide a more complete view of IT operations.

mentioned alongside Cherwell in 1% (54) of relevant job posts