What is URS?

URS can refer to several technologies, making it difficult to provide a single definitive explanation without more context. It could refer to: 1. **Universal Routing Server (Genesys):** This is a component of the Genesys Customer Experience Platform. It's a sophisticated routing engine that uses business rules, customer data, and agent skills to intelligently route interactions (e.g., calls, emails, chats) to the most appropriate agent. 2. **Uniform Resource Syntax (obsolete):** An early attempt to standardize how resources on the internet were identified. It's been superseded by the URI (Uniform Resource Identifier) standard. 3. **User Requirement Specification:** A document outlining the requirements that a product or system needs to meet from the user's perspective. This is common in software development and engineering projects. 4. **Unit Reference Signal (telecommunications):** Often associated with timing signals in telecommunications networks. Without more context, it is impossible to determine which meaning is intended.