Tech Insights

Ticketsystem

Last updated May 19, 2025, generated by Sumble

What is Ticketsystem?

A ticket system, also known as issue tracking system or help desk system, is a software application used to manage and track customer support requests, incidents, tasks, and problems. It allows users to submit tickets (requests for assistance or reports of issues), which are then assigned to support staff or teams. The system tracks the progress of each ticket from creation to resolution, providing a centralized platform for communication, documentation, and reporting. Ticket systems are commonly used by customer support teams, IT departments, and other organizations to streamline their workflow and improve customer service.

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What other technologies are related to Ticketsystem?

Ticketsystem Complementary Technologies

Microsoft Active Directory

Microsoft Active Directory is a directory service that provides authentication and authorization for users and computers in a Windows domain network. It is complementary to a ticketing system as it helps manage user access and permissions, often used for single sign-on (SSO) integration with the ticketing system.

mentioned alongside Ticketsystem in 0% (61) of relevant job posts

CRM

CRM (Customer Relationship Management) systems manage customer interactions and data throughout the customer lifecycle. They often integrate with ticketing systems to provide a complete view of customer issues and interactions, improving customer service and support. By integrating a CRM with a ticketing system, support teams can access valuable customer information, allowing them to provide more personalized and effective support.

mentioned alongside Ticketsystem in 0% (53) of relevant job posts

Microsoft Office 365

Microsoft Office 365 provides email and productivity tools (like Outlook, Teams) that are often integrated with ticketing systems. Users can create tickets directly from emails or link tickets to calendar events. It complements the ticketing system by streamlining communication and collaboration.

mentioned alongside Ticketsystem in 0% (60) of relevant job posts