A ticket system, also known as issue tracking system or help desk system, is a software application used to manage and track customer support requests, incidents, tasks, and problems. It allows users to submit tickets (requests for assistance or reports of issues), which are then assigned to support staff or teams. The system tracks the progress of each ticket from creation to resolution, providing a centralized platform for communication, documentation, and reporting. Ticket systems are commonly used by customer support teams, IT departments, and other organizations to streamline their workflow and improve customer service.
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