SMAX
What is SMAX?
SMAX (Service Management Automation X) is a service management platform developed by Micro Focus. It provides capabilities for IT service management (ITSM), enterprise service management (ESM), and IT asset management (ITAM). SMAX is commonly used by organizations to automate service request fulfillment, incident management, problem management, change management, and asset lifecycle management. It offers a codeless configuration approach, embedded analytics, and machine learning capabilities to improve service delivery and user experience. It is a suite of tools to deliver end to end support services.
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