Service Level Management
**Service Level Management**
What is Service Level Management?
Service Level Management (SLM) is the process of defining, agreeing upon, documenting, and managing service level agreements (SLAs) between a service provider and a customer. It ensures that IT services are delivered at the agreed-upon quality and availability levels, meeting the customer's business needs. SLM involves monitoring service performance, reporting on SLAs, and taking corrective actions when SLAs are breached. It is commonly used to improve IT service quality, enhance customer satisfaction, and optimize IT resource utilization.
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