Service Desk
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What is Service Desk?
A Service Desk is a centralized point of contact for IT services within an organization. It provides a single interface for users to report issues, request services, and get support. It is commonly used to manage incidents, service requests, problems, and knowledge, ensuring efficient IT service delivery and customer satisfaction.
What other technologies are related to Service Desk?
Service Desk Competitor Technologies
ServiceNow
ServiceNow is an ITSM platform that includes service desk functionality and can be used as an alternative to a dedicated service desk technology.
Remedy
Remedy (BMC Remedy) is an ITSM platform with service desk capabilities and can serve as an alternative service desk solution.
Number of organizations that mention technology
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Service Desk Complementary Technologies
Confluence
Confluence can be used as a knowledge base that supports the service desk, making it a complementary technology.
Jira
Jira (especially Jira Service Management) is an ITSM platform that has service desk functionalities, but Jira by itself (Software) is a complementary system for issue and project tracking.
CMDB
A CMDB (Configuration Management Database) provides valuable information about IT assets, helping service desk agents resolve issues more effectively. It's therefore a complementary technology.
Number of organizations that mention technology
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Which job functions commonly mention Service Desk?
IT Support
0.1% of all IT Support jobs mention Service Desk
View 504
jobs on Sumble
ServiceNow Developer
0.1% of all ServiceNow Developer jobs mention Service Desk
View 37
jobs on Sumble
Solutions Architect
0.1% of all Solutions Architect jobs mention Service Desk
View 89
jobs on Sumble
Information Technology
0.1% of all Information Technology jobs mention Service Desk
View 894
jobs on Sumble
Sales, Marketing, Customer Support & Business Development
525 Sales, Marketing, Customer Support & Business Development jobs mention Service Desk
View 525
jobs on Sumble
Which organizations are mentioning Service Desk?
Cognizant Technology Solutions
Professional Services
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