System Center Service Manager (SCSM) is a Microsoft IT service management (ITSM) platform that provides integrated processes for incident and problem resolution, change control, and asset lifecycle management. It enables organizations to automate their IT service desk functions, manage IT assets, and improve IT service delivery. SCSM is commonly used for automating incident management, change management, and request fulfillment processes, integrating with other System Center components, and providing a self-service portal for end-users.
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