PureCloud
**PureCloud**
What is PureCloud?
PureCloud (now Genesys Cloud) is a cloud-based contact center platform that provides organizations with a suite of tools for managing customer interactions across various channels, including voice, email, chat, and social media. It offers features such as automatic call distribution (ACD), interactive voice response (IVR), workforce management, reporting and analytics, and integrations with other business systems. It's commonly used to improve customer service, streamline contact center operations, and gain insights into customer behavior.
What other technologies are related to PureCloud?
PureCloud Competitor Technologies
PureCloud Complementary Technologies
Which job functions commonly mention PureCloud?
Which organizations are mentioning PureCloud?
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