Problem Management
What is Problem Management?
Problem Management is the process responsible for managing the lifecycle of all Problems. The primary objective of Problem Management is to prevent Incidents from happening. It minimizes the impact of Incidents that cannot be prevented. Proactive Problem Management analyzes Incident records to identify underlying problems and trends to prevent future incidents. Reactive Problem Management focuses on resolving known errors and preventing their recurrence.
Which job functions mention Problem Management?
Which organizations are mentioning Problem Management?
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