open cti
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What is open cti?
Open CTI (Computer Telephony Integration) is a Salesforce API that enables developers to integrate third-party computer telephony systems with Salesforce. It allows for features like screen pops, call logging, click-to-dial, and automated call routing, streamlining communication processes and improving agent efficiency within the Salesforce platform. It is commonly used to embed a softphone directly into Salesforce.
What other technologies are related to open cti?
open cti Complementary Technologies
outlook integration
Integrating with Outlook enhances the functionality of Open CTI by providing seamless access to customer data and communication history within the email environment.
LWC
Lightning Web Components (LWC) can be used to build custom UI components within an Open CTI implementation, enhancing its capabilities and user experience.
Apex
Apex can be used to customize and extend the functionality of Open CTI integrations within the Salesforce platform.
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Which job functions commonly mention open cti?
Salesforce Administrator
57 Salesforce Administrator jobs mention open cti
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Architectural Designer
1 Architectural Designer jobs mention open cti
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Frontend Engineer
6 Frontend Engineer jobs mention open cti
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Security Engineer
4 Security Engineer jobs mention open cti
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Analyst
7 Analyst jobs mention open cti
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Which organizations are mentioning open cti?
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