Live Chat
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Explore more → **Live Chat**
What is Live Chat?
Live chat is a customer service technology that enables real-time communication between a customer and a customer service representative, typically via a website or app. It allows for instant messaging, file sharing, and often integrates with other support systems like CRM. It is commonly used to answer customer inquiries, resolve issues quickly, and provide personalized support, thus improving customer satisfaction.
What other technologies are related to Live Chat?
Live Chat Competitor Technologies
Chatbot
Chatbots can handle customer inquiries and tasks, serving as an alternative to human live chat agents.
IVR
IVR (Interactive Voice Response) systems handle phone calls, offering an alternative to live chat for customer service.
SMS
SMS (Short Message Service) provides a way for customers to communicate asynchronously, similar to live chat, but through text messages.
WhatsApp
WhatsApp is a messaging app that can be used for customer support, similar to live chat.
Number of organizations that mention technology
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Live Chat Complementary Technologies
Social Media Management and Marketing
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Social media marketing can drive users to live chat for customer service or support.
Skill-Based Routing
Skill-based routing ensures that live chat requests are directed to the most appropriate agent, enhancing efficiency.
Reputation Management
Live chat interactions can impact reputation, and reputation management tools can analyze chat transcripts for sentiment and brand mentions.
Number of organizations that mention technology
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Which job functions commonly mention Live Chat?
Interior Designer
0.2% of all Interior Designer jobs mention Live Chat
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jobs on Sumble
Digital Marketing
118 Digital Marketing jobs mention Live Chat
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jobs on Sumble
Salesforce Administrator
34 Salesforce Administrator jobs mention Live Chat
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jobs on Sumble
Customer Support
110 Customer Support jobs mention Live Chat
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jobs on Sumble
Customer Success
111 Customer Success jobs mention Live Chat
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jobs on Sumble
Which organizations are mentioning Live Chat?
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