LabTech, now known as ConnectWise Automate, was a remote monitoring and management (RMM) platform used by managed service providers (MSPs) to remotely monitor, manage, and automate IT tasks for their clients. It allowed MSPs to monitor servers, workstations, and other network devices, automate routine maintenance tasks, deploy software updates, and provide remote support. It was commonly used to improve efficiency, reduce downtime, and provide proactive IT support.
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