Tech Insights

ITSM tools

Last updated May 19, 2025, generated by Sumble

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What is ITSM tools?

ITSM (Information Technology Service Management) tools are software solutions that help organizations manage and deliver IT services. They typically include features for incident management, problem management, change management, service request management, knowledge management, and asset management. These tools are used to streamline IT processes, improve service quality, and enhance customer satisfaction.

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What other technologies are related to ITSM tools?

ITSM tools Competitor Technologies

ServiceNow is a leading ITSM platform and a direct competitor to other ITSM tools.

mentioned alongside ITSM tools in 0% (110) of relevant job posts

Jira Service Management is an ITSM tool that competes with other ITSM platforms.

mentioned alongside ITSM tools in 0% (84) of relevant job posts

ITSM tools Complementary Technologies

ITIL provides a framework for ITSM best practices that can be implemented using ITSM tools like ServiceNow.

mentioned alongside ITSM tools in 0% (157) of relevant job posts

Microsoft Active Directory

Active Directory is often integrated with ITSM tools for user authentication and authorization.

mentioned alongside ITSM tools in 0% (150) of relevant job posts

Microsoft 365 is a suite of productivity applications that can be integrated with ITSM tools for incident management and service requests.

mentioned alongside ITSM tools in 0% (87) of relevant job posts

Which job functions mention ITSM tools?

Job function

Jobs mentioning ITSM tools

Orgs mentioning ITSM tools

Information Technology

0% (277) job posts

63 organizations

IT Support

0% (134) job posts

55 organizations

Customer Engineer

0% (32) job posts

16 organizations

Network Administrator

0% (18) job posts

7 organizations

Network Operations Engineer

0% (8) job posts

4 organizations

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Which organizations are mentioning ITSM tools?

Organization

Industry

Matching Teams

Matching People

Cognizant Technology Solutions

Professional Services

Professional Services

Professional Services

Professional Services

Professional Services

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