What is ITOM Discovery?

ITOM (IT Operations Management) Discovery refers to the automated process of identifying and mapping IT infrastructure components (hardware, software, services, and dependencies) within an organization's environment. It helps organizations gain visibility into their IT assets, understand relationships between them, and improve IT service management processes by providing accurate and up-to-date configuration data. This is commonly used to populate a CMDB (Configuration Management Database), enabling incident management, change management, and problem management.