ITIL v4
What is ITIL v4?
ITIL 4 is a framework for IT service management (ITSM) that provides a comprehensive and flexible approach to managing IT services. It helps organizations align IT services with business needs, improve service quality, reduce costs, and manage risks. ITIL 4 focuses on creating value through a service value system (SVS) and emphasizes collaboration, automation, and continuous improvement. It is commonly used to guide organizations in designing, delivering, and improving IT services throughout their lifecycle.
Which job functions mention ITIL v4?
Which organizations are mentioning ITIL v4?
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