ITIL 4 is a framework for IT service management (ITSM) that provides a comprehensive and flexible approach to managing IT services. It helps organizations align IT services with business needs, improve service quality, reduce costs, and manage risks. ITIL 4 focuses on creating value through a service value system (SVS) and emphasizes collaboration, automation, and continuous improvement. It is commonly used to guide organizations in designing, delivering, and improving IT services throughout their lifecycle.
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