ITIL (Information Technology Infrastructure Library) Foundation is a globally recognized framework for IT service management (ITSM). It provides a set of best practices for aligning IT services with the needs of the business. ITIL Foundation certification demonstrates a general awareness of the key elements, concepts, and terminology used in the ITIL service lifecycle. It is commonly used to improve IT service delivery, reduce costs, and enhance customer satisfaction by standardizing processes and ensuring that IT services are aligned with business goals. It's a starting point for professionals seeking to improve their understanding of ITSM and implement ITIL practices within their organizations.
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