IT Service Management
**IT Service Management**
What is IT Service Management?
IT Service Management (ITSM) refers to the entirety of activities – directed by policies, organized and structured in processes and supporting procedures – that are performed by an organization to plan, design, deliver, operate and control information technology (IT) services offered to customers. It is commonly used to improve efficiency, reduce costs, and align IT services with business needs. ITSM frameworks like ITIL provide best practices for managing IT services.
Which job functions commonly mention IT Service Management?
Which organizations are mentioning IT Service Management?
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