What is ISO 9001:2015?

ISO 9001:2015 is an internationally recognized standard for quality management systems (QMS). It outlines a framework for organizations to consistently provide products and services that meet customer and regulatory requirements. It focuses on customer satisfaction, leadership, process approach, continual improvement, evidence-based decision making, and relationship management. Organizations use ISO 9001:2015 to demonstrate their ability to consistently provide quality products and services, enhance customer satisfaction, and improve their overall performance. It is often used to improve efficiency, reduce costs, and increase customer loyalty.