What is Intelligent Automation?

Intelligent Automation (IA) combines robotic process automation (RPA) with artificial intelligence (AI) technologies like machine learning (ML), natural language processing (NLP), and optical character recognition (OCR) to automate more complex and end-to-end business processes. It goes beyond simple task automation to handle unstructured data, make decisions, and learn and adapt over time, significantly improving efficiency, accuracy, and overall business outcomes. Common uses include automating invoice processing, customer service interactions, and supply chain management.