What is Incident?

An incident is an event that disrupts normal operations or poses a threat to an organization's assets, people, or reputation. Incidents can range from minor disruptions, such as a power outage, to major crises, like a data breach or natural disaster. Incident management involves identifying, analyzing, containing, eradicating, and recovering from incidents to minimize their impact and restore normal operations as quickly as possible. Common uses include IT service management, cybersecurity, and disaster recovery.