Helpdesk ticketing systems
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Explore more → **Helpdesk ticketing systems**
What is Helpdesk ticketing systems?
Helpdesk ticketing systems are software applications used to manage and track customer support requests, incidents, and problems. They centralize communication, automate workflows, and provide a record of interactions to ensure efficient issue resolution and improved customer satisfaction. These systems are commonly used by IT support teams, customer service departments, and other organizations that handle a high volume of inquiries.
What other technologies are related to Helpdesk ticketing systems?
Helpdesk ticketing systems Competitor Technologies
Number of organizations that mention technology
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Helpdesk ticketing systems Complementary Technologies
Enterprise anti-virus solutions
Helpdesk ticketing systems manage issues, including those related to virus infections and antivirus software, providing a record and workflow for resolution. They are strongly complementary as ticketing systems help track and manage incidents related to antivirus solutions.
PC hardware installation and troubleshooting
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Ticketing systems are used to log and manage hardware-related issues. Therefore, hardware installation and troubleshooting are complementary to helpdesk ticketing systems.
GP Update
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GP Update, related to Group Policy, can cause issues that require helpdesk support. Ticketing systems track and manage these issues, making them complementary.
Number of organizations that mention technology
150
Helpdesk ticketing systems
121
Enterprise anti-virus solutions
36
PC hardware installation and troubleshooting
4
GP Update
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Which job functions commonly mention Helpdesk ticketing systems?
Customer Engineer
155 Customer Engineer jobs mention Helpdesk ticketing systems
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jobs on Sumble
IT Support
98 IT Support jobs mention Helpdesk ticketing systems
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jobs on Sumble
Customer Support
45 Customer Support jobs mention Helpdesk ticketing systems
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jobs on Sumble
Information Technology
130 Information Technology jobs mention Helpdesk ticketing systems
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jobs on Sumble
Network Administrator
4 Network Administrator jobs mention Helpdesk ticketing systems
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jobs on Sumble
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