Gladly Insights

What is Gladly?

Gladly is a customer service platform focused on creating personalized customer experiences. It's designed to move away from ticket-based support to a people-centric approach, providing agents with a unified view of each customer's history and interactions across different channels (e.g., phone, email, chat, SMS). Gladly is commonly used by businesses looking to improve customer satisfaction, agent productivity, and overall customer loyalty by providing more context-aware and efficient customer service.

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What other technologies are related to Gladly?

Gladly Competitor Technologies

Kustomer

Kustomer is a direct competitor to Gladly in the customer service platform space, offering similar functionalities for managing customer interactions and support.

mentioned alongside Gladly in 9% (86) of relevant job posts

Zendesk

Zendesk is a major competitor to Gladly, providing a comprehensive suite of customer service solutions including ticketing, knowledge base, and live chat.

mentioned alongside Gladly in 0% (112) of relevant job posts

Gladly Complementary Technologies

Shopify

Shopify is an e-commerce platform that can be integrated with Gladly to provide customer support related to online sales and order management, therefore complementary.

mentioned alongside Gladly in 0% (112) of relevant job posts

G-Suite

G-Suite (now Google Workspace) offers email, calendar, and document management tools that can be integrated with Gladly to improve agent productivity and collaboration.

mentioned alongside Gladly in 0% (68) of relevant job posts

NetSuite

NetSuite is an ERP system that can be integrated with Gladly to provide customer service agents with access to customer order history, billing information, and other relevant data.

mentioned alongside Gladly in 0% (95) of relevant job posts