Gladly is a customer service platform focused on creating personalized customer experiences. It's designed to move away from ticket-based support to a people-centric approach, providing agents with a unified view of each customer's history and interactions across different channels (e.g., phone, email, chat, SMS). Gladly is commonly used by businesses looking to improve customer satisfaction, agent productivity, and overall customer loyalty by providing more context-aware and efficient customer service.
Whether you're looking to get your foot in the door, find the right person to talk to, or close the deal — accurate, detailed, trustworthy, and timely information about the organization you're selling to is invaluable.
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