Genesys IVR
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Explore more → **Genesys IVR**
What is Genesys IVR?
Genesys IVR (Interactive Voice Response) is a self-service technology that allows callers to interact with a computer-based system via voice or keypad inputs. It automates tasks such as answering frequently asked questions, routing calls to appropriate agents, providing account information, and processing transactions, improving efficiency and customer experience in contact centers.
What other technologies are related to Genesys IVR?
Genesys IVR Complementary Technologies
Genesys
Genesys provides the core platform upon which Genesys IVR is built. Genesys IVR is part of the broader Genesys Customer Experience platform.
SIP
Session Initiation Protocol (SIP) is a signaling protocol used for initiating, maintaining, and terminating real-time sessions that include voice, video and messaging applications. Genesys IVR relies on SIP for call control.
Number of organizations that mention technology
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Which job functions commonly mention Genesys IVR?
Software Development Engineer in Test
16 Software Development Engineer in Test jobs mention Genesys IVR
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jobs on Sumble
Cloud Engineer
20 Cloud Engineer jobs mention Genesys IVR
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jobs on Sumble
Customer Support
25 Customer Support jobs mention Genesys IVR
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jobs on Sumble
Software Engineer
115 Software Engineer jobs mention Genesys IVR
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jobs on Sumble
Engineer
167 Engineer jobs mention Genesys IVR
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jobs on Sumble
Which organizations are mentioning Genesys IVR?
Tata Consultancy Services (TCS)
Professional Services
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