Tech Insights

Customer Service

Last updated , generated by Sumble
Explore more →

What is Customer Service?

Customer service encompasses all interactions between a company and its customers to provide assistance, answer inquiries, resolve issues, and ensure satisfaction. It is commonly used to build customer loyalty, improve brand reputation, and drive business growth. Channels used in customer service include phone, email, chat, social media, and self-service portals.

What other technologies are related to Customer Service?

Customer Service Complementary Technologies

Field service often integrates with customer service to provide on-site support and issue resolution.
mentioned alongside Customer Service in 23% (695) of relevant job posts
Sales and customer service are often interconnected. Customer service interactions can lead to upselling and cross-selling opportunities.
mentioned alongside Customer Service in 17% (782) of relevant job posts
Marketing and customer service should align to ensure consistent messaging and customer experience.
mentioned alongside Customer Service in 16% (632) of relevant job posts

Which job functions mention Customer Service?

This tech insight summary was produced by Sumble. We provide rich account intelligence data.

On our web app, we make a lot of our data available for browsing at no cost.

We have two paid products, Sumble Signals and Sumble Enrich, that integrate with your internal sales systems.