Cisco Finesse
What is Cisco Finesse?
Cisco Finesse is a next-generation agent and supervisor desktop solution designed to improve the customer experience. It provides a customizable, browser-based interface that integrates with Cisco Unified Communications Manager and Cisco Unified Contact Center Express/Enterprise. Finesse allows agents to handle calls, chats, and other interactions efficiently, while supervisors can monitor agent performance and manage queues in real-time. It is commonly used in contact centers to streamline workflows, enhance agent productivity, and deliver personalized customer service.
Which job functions mention Cisco Finesse?
Which organizations are mentioning Cisco Finesse?
This tech insight summary was produced by Sumble. We provide rich account intelligence data.
On our web app, we make a lot of our data available for browsing at no cost.
We have two paid products, Sumble Signals and Sumble Enrich, that integrate with your internal sales systems.