Cisco Finesse
**Cisco Finesse**
What is Cisco Finesse?
Cisco Finesse is a next-generation agent and supervisor desktop solution designed to improve the customer experience. It provides a customizable, browser-based interface that integrates with Cisco Unified Communications Manager and Cisco Unified Contact Center Express/Enterprise. Finesse allows agents to handle calls, chats, and other interactions efficiently, while supervisors can monitor agent performance and manage queues in real-time. It is commonly used in contact centers to streamline workflows, enhance agent productivity, and deliver personalized customer service.
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Cisco Finesse Complementary Technologies
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