CA Service Desk Insights

What is CA Service Desk?

CA Service Desk (now Broadcom Service Management) is an IT service management (ITSM) software solution. It is commonly used by organizations to manage IT incidents, problems, changes, and service requests. The software provides features such as a service catalog, self-service portal, workflow automation, and reporting capabilities to help improve IT service delivery and support operations.

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What other technologies are related to CA Service Desk?

CA Service Desk Competitor Technologies

BMC Remedy

BMC Remedy is a competing IT service management (ITSM) platform that offers similar functionality to CA Service Desk, including incident management, problem management, change management, and service request management.

mentioned alongside CA Service Desk in 1% (56) of relevant job posts

Remedy

Remedy is a competing IT service management (ITSM) platform that offers similar functionality to CA Service Desk, including incident management, problem management, change management, and service request management. This is a duplicate of BMC Remedy, but included for clarity as it is often referred to as just 'Remedy'.

mentioned alongside CA Service Desk in 0% (67) of relevant job posts

ServiceNow

ServiceNow is a major competitor in the ITSM space, offering a comprehensive platform for managing IT services and workflows that competes directly with CA Service Desk.

mentioned alongside CA Service Desk in 0% (174) of relevant job posts

CA Service Desk Complementary Technologies

Microsoft Active Directory

Microsoft Active Directory is used for user authentication and authorization, which CA Service Desk can integrate with for user management. It is complementary because it enhances the service desk's functionality regarding access control and user information.

mentioned alongside CA Service Desk in 0% (107) of relevant job posts