Agent Workspace
What is Agent Workspace?
Agent Workspace is a unified interface designed to improve the efficiency and effectiveness of customer service agents. It consolidates various tools, information, and workflows into a single, centralized location, allowing agents to handle interactions across multiple channels (e.g., phone, email, chat) more seamlessly. It often includes features like case management, knowledge base access, customer history, and real-time performance monitoring, ultimately aiming to enhance agent productivity and improve customer satisfaction.
Which job functions mention Agent Workspace?
Which organizations are mentioning Agent Workspace?
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