Workforce Optimization (WFO) refers to a suite of technologies and processes designed to improve employee productivity, efficiency, and engagement while minimizing costs. It typically involves forecasting workload, scheduling employees to meet demand, tracking employee performance, and managing employee interactions. Common uses include contact centers optimizing agent staffing, retail businesses managing store personnel, and healthcare providers scheduling medical staff.
Whether you're looking to get your foot in the door, find the right person to talk to, or close the deal — accurate, detailed, trustworthy, and timely information about the organization you're selling to is invaluable.
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