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Workforce Optimization

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**Workforce Optimization**

What is Workforce Optimization?

Workforce Optimization (WFO) refers to a suite of technologies and processes designed to improve employee productivity, efficiency, and engagement while minimizing costs. It typically involves forecasting workload, scheduling employees to meet demand, tracking employee performance, and managing employee interactions. Common uses include contact centers optimizing agent staffing, retail businesses managing store personnel, and healthcare providers scheduling medical staff.

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