Workforce Management (WFM)
**Workforce Management (WFM)**
What is Workforce Management (WFM)?
Workforce Management (WFM) encompasses a suite of processes designed to optimize the productivity and efficiency of an organization's workforce. It typically includes forecasting labor demand, scheduling employees, tracking time and attendance, managing employee absences, and analyzing workforce performance. WFM systems are commonly used to ensure the right number of employees with the right skills are available at the right time to meet business needs, while also controlling labor costs and improving employee satisfaction.
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