Workbooks.com is a cloud-based CRM (Customer Relationship Management) and business applications platform. It integrates sales, marketing, customer service, and order management functionalities into a single system. It's commonly used by small to medium-sized businesses (SMBs) to manage customer interactions, streamline business processes, and improve overall efficiency. The platform aims to provide a comprehensive view of the customer lifecycle, enabling better decision-making and enhanced customer experiences. It competes with other major CRM systems like Salesforce, Microsoft Dynamics 365, and Zoho CRM.
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