WFO
What is WFO?
WFO typically stands for Workforce Optimization. It is a suite of tools and strategies used to improve the efficiency and effectiveness of a workforce, often in contact centers. Key components often include forecasting, scheduling, performance management, quality monitoring, and workforce analytics. The goal is to ensure the right number of employees with the right skills are available at the right time to meet customer demand while minimizing labor costs and maximizing employee engagement.
Which job functions mention WFO?
Which organizations are mentioning WFO?
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