Unified Contact Center Express
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What is Unified Contact Center Express?
Cisco Unified Contact Center Express (Unified CCX) is a single-server, entry-level contact center solution designed for businesses with up to 400 agents. It provides capabilities for handling voice, email, chat, and social media interactions. It's commonly used to manage customer inquiries, provide support, and handle sales transactions through various communication channels, all integrated within a unified platform.
What other technologies are related to Unified Contact Center Express?
Unified Contact Center Express Complementary Technologies
Unity Connection
Unity Connection provides voice messaging and unified messaging capabilities, which are strongly complementary to Unified Contact Center Express. UCCX can leverage Unity Connection for voicemail services and integrating voice messages with other communication channels.
Cisco Unified Communications Manager
Cisco Unified Communications Manager (CUCM) is the core call control platform for Cisco's unified communications solutions. UCCX relies on CUCM for call routing, call processing, and other essential telephony functions, making it a strongly complementary technology.
Number of organizations that mention technology
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Which job functions commonly mention Unified Contact Center Express?
Telecommunications Engineer
0.2% of all Telecommunications Engineer jobs mention Unified Contact Center Express
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jobs on Sumble
Telecom Engineer
0.1% of all Telecom Engineer jobs mention Unified Contact Center Express
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jobs on Sumble
Communications
41 Communications jobs mention Unified Contact Center Express
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jobs on Sumble
Network Administrator
3 Network Administrator jobs mention Unified Contact Center Express
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jobs on Sumble
Engineer
44 Engineer jobs mention Unified Contact Center Express
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jobs on Sumble
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