Tech Insights

Unified Contact Center Express

Last updated May 16, 2025, generated by Sumble

What is Unified Contact Center Express?

Cisco Unified Contact Center Express (Unified CCX) is a single-server, entry-level contact center solution designed for businesses with up to 400 agents. It provides capabilities for handling voice, email, chat, and social media interactions. It's commonly used to manage customer inquiries, provide support, and handle sales transactions through various communication channels, all integrated within a unified platform.

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What other technologies are related to Unified Contact Center Express?

Unified Contact Center Express Complementary Technologies

Unity Connection

Unity Connection provides voice messaging and unified messaging capabilities, which are strongly complementary to Unified Contact Center Express. UCCX can leverage Unity Connection for voicemail services and integrating voice messages with other communication channels.

mentioned alongside Unified Contact Center Express in 7% (72) of relevant job posts

Cisco Unified Communications Manager

Cisco Unified Communications Manager (CUCM) is the core call control platform for Cisco's unified communications solutions. UCCX relies on CUCM for call routing, call processing, and other essential telephony functions, making it a strongly complementary technology.

mentioned alongside Unified Contact Center Express in 5% (74) of relevant job posts