Twilio Flex
**Twilio Flex**
What is Twilio Flex?
Twilio Flex is a cloud-based contact center platform that allows businesses to build and customize their own contact center solutions. It provides a programmable interface that enables integration with other systems and customization of the agent experience, routing, reporting, and more. Flex is commonly used to consolidate communication channels (voice, SMS, chat, email, etc.) into a unified platform, enabling agents to handle interactions from various sources efficiently. It also provides tools for workforce management, analytics, and automation.
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