What is SSOM?

SSOM typically refers to the Shared Services Operating Model. It's a framework for organizing and delivering business support services (like IT, HR, finance, or procurement) through a centralized, shared service center or a network of specialized centers. The goal is to improve efficiency, reduce costs, and standardize processes across an organization. SSOM often involves defining service catalogs, service level agreements (SLAs), governance structures, and technology platforms to support the delivery of these shared services.