Smart IT, now known as BMC Helix ITSM, is a next-generation IT service management solution built on the BMC Helix platform. It simplifies the user experience with a modern, social, and mobile interface, enabling IT professionals to resolve issues faster and more efficiently. It allows users to manage service requests, incidents, problems, and changes from a single console across multiple devices. It is commonly used by IT departments to improve service desk productivity, enhance end-user satisfaction, and streamline IT operations by providing relevant information in context for faster resolution.
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