ServiceNow Virtual Agent is a conversational bot platform that provides automated customer service and employee self-service. It uses natural language understanding (NLU) to understand user queries and provide relevant information or trigger automated workflows within the ServiceNow platform. It is commonly used to resolve common IT issues, answer HR questions, and facilitate other service requests, reducing the load on human agents.
Whether you're looking to get your foot in the door, find the right person to talk to, or close the deal — accurate, detailed, trustworthy, and timely information about the organization you're selling to is invaluable.
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