ServiceNow Customer Service Management (CSM) is a cloud-based platform designed to streamline and automate customer service operations. It enables organizations to manage customer interactions, resolve issues efficiently, and improve customer satisfaction. Common use cases include managing cases, providing self-service options through knowledge bases and portals, automating workflows for issue resolution, and tracking service performance with analytics.
Whether you're looking to get your foot in the door, find the right person to talk to, or close the deal — accurate, detailed, trustworthy, and timely information about the organization you're selling to is invaluable.
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