Service Mapping
What is Service Mapping?
Service mapping is the process of discovering, documenting, and visualizing the relationships between IT components (servers, applications, databases, etc.) that support a particular business service. It helps organizations understand the impact of IT incidents and changes on business operations, enabling faster troubleshooting, improved change management, and better risk assessment. It's commonly used in IT service management (ITSM) and IT operations management (ITOM).
Which job functions mention Service Mapping?
Which organizations are mentioning Service Mapping?
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