What is SAP Order to Cash?

SAP Order to Cash (O2C) is an integrated business process in SAP systems that encompasses the entire lifecycle of a customer order, from the initial order placement to the final cash collection. It typically involves the following key stages: order management, fulfillment (delivery and shipping), invoicing, and accounts receivable management. It streamlines operations, improves customer satisfaction, and optimizes cash flow by automating and integrating these critical functions. Common uses include managing sales orders, creating deliveries, generating invoices, and tracking payments.