RTSM (Run-Time Service Model) is a technology, often associated with Micro Focus, that provides a real-time, holistic view of IT services and their underlying infrastructure. It is commonly used for impact analysis, root cause analysis, and service health monitoring. By mapping the relationships between applications, servers, databases, and other IT components, RTSM helps organizations understand how changes or failures in one area can affect other parts of the business, enabling faster problem resolution and improved service availability.
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