Remedy ITSM (IT Service Management) is a software suite designed to help organizations manage their IT services. It's commonly used for incident management (resolving IT issues), problem management (identifying and addressing the root causes of incidents), change management (controlling changes to the IT environment), asset management (tracking IT assets), and service request management (fulfilling user requests for IT services). Remedy ITSM aims to improve IT efficiency, reduce costs, and enhance user satisfaction.
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