Quality Management (QM) refers to the systematic processes and activities used to ensure that products or services meet specific requirements and standards. It encompasses quality planning, quality control, quality assurance, and quality improvement. QM is commonly used in manufacturing, healthcare, software development, and various other industries to enhance customer satisfaction, reduce defects, and improve overall organizational performance. It often involves the use of tools and techniques like statistical process control, root cause analysis, and audits to monitor and improve quality.
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