OmniScript is a Salesforce technology that provides a guided, task-based user interface for completing complex business processes. It allows users to design and deploy interactive scripts that guide users through a series of steps, gathering necessary information and automating actions within Salesforce. Common uses include creating new customer accounts, processing service requests, and managing insurance claims. The technology can be used to build guided experiences that are typically used for call center interactions or self-service portals.
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