NPS
**NPS**
What is NPS?
NPS, or Net Promoter Score, is a widely used customer satisfaction metric that measures customer loyalty. It asks customers a single question: "How likely are you to recommend [company/product/service] to a friend or colleague?" Customers respond on a 0-10 scale and are then categorized into Promoters (9-10), Passives (7-8), and Detractors (0-6). The NPS is calculated by subtracting the percentage of Detractors from the percentage of Promoters. It's commonly used to track customer sentiment, identify areas for improvement, and benchmark against competitors.
What other technologies are related to NPS?
NPS Competitor Technologies
NPS Complementary Technologies
Which job functions commonly mention NPS?
Which organizations are mentioning NPS?
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