Microsoft Certified Desktop Support Technician
What is Microsoft Certified Desktop Support Technician?
The Microsoft Certified Desktop Support Technician (MCDST) certification was a credential offered by Microsoft to validate the skills of individuals providing technical support for desktop environments. It focused on troubleshooting hardware and software issues, resolving network connectivity problems, and providing user assistance. While Microsoft no longer offers this specific certification, its skills remain relevant for IT support roles involving desktop and user support. It was often used as a foundational certification for individuals starting careers in IT help desk and technical support.
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