What is LibAnswers?

LibAnswers is a platform created by Springshare, designed to manage and facilitate library reference services and knowledge sharing. It enables libraries to answer questions from patrons through various channels like chat, email, SMS, and FAQs. It provides tools for creating a knowledge base of frequently asked questions, tracking statistics on question volume and response times, and collaborating among library staff to provide consistent and accurate information. It is commonly used to enhance user support and make library services more accessible.