ITSM (IT Service Management), especially via platforms like ServiceNow, involves managing IT services to meet the needs of businesses. ServiceNow is a leading cloud-based platform providing ITSM solutions including incident management, problem management, change management, service request management, and knowledge management. It helps organizations automate IT workflows, improve service delivery, and enhance user experience. It is also used for IT asset management (ITAM), IT operations management (ITOM), and IT business management (ITBM).
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